Real-Time Translation Transparent display
The multilingual smart customer service terminal uses advanced transparent oled screen technology. Developed by CEOLED DISPLAY and Shenzhen Metro Group, this terminal is the first of its kind in China’s rail transport sector. It integrates real-time translation and multimodal recognition, offering passengers a seamless and intuitive experience.
Featuring see-through screen design, the terminal allows for face-to-face communication while displaying real-time translation subtitles to ensure clear understanding. The terminal’s advanced noise-reduction technology ensures accurate speech recognition and translation even in busy, noisy environments like metro stations.
The terminal supports ten languages, including Chinese, German, English, Japanese, Korean, French, Russian, and Spanish. It can easily handle everyday conversations, allowing foreign passengers to ask questions in their native language. The terminal responds in the same language, ensuring fast, clear, and intuitive communication. Thanks to the transparent display technology, passengers enjoy an interactive and user-friendly interface.3
Simple to Use with Double-sided Transparent Display Multilingual Translation Device
The terminal is designed to be user-friendly. Passengers simply need to face the camera. Regardless of the language they choose, the translated content will appear in Chinese on the customer service side of the transparent display screen. The customer service staff can reply in Chinese, and the passenger will see the translated text in their own language.
If the screen becomes too crowded with content, staff can easily clear the conversation by saying “Clear conversation” or by clicking the “Clear conversation” icon on the passenger’s side. The Transparent Display of Multilingual Translation Device ensures clear, efficient communication, providing a smooth and intuitive user experience.
Serving Foreign Passengers
“This real-time translation is really useful. No matter which language you speak, it translates immediately. It really allows one-click and easy talk,” said a passenger during the trial. The feedback from both station staff and many passengers has been very positive, and they are excited for its full launch.
The CEOLED transparent screen design has been particularly appreciated. It provides a modern, sleek user interface that enhances the overall experience. The Double-sided Transparent Display Multilingual Translation Device allows passengers to have clear communication with staff while maintaining a high-quality, interactive experience.
Intelligent Customer Service Mode
The terminal features an intelligent customer service mode, which can operate without human staff. This mode reduces the workload of employees and improves service continuity and reliability, ensuring that every passenger enjoys a convenient and comfortable experience.
The intelligent service mode uses the Shenzhen Metro mascot, “Tiebao”, as a virtual service assistant. This innovative feature has surprised and delighted foreign passengers. “Nice, very nice!” said a passenger from Germany after using it. With Real-Time Translation Transparent OLED display, the service provides an intuitive and seamless user interface for all passengers.
Wide Application of the Transparent Display Multilingual Translation Device
The multilingual smart customer service terminal featuring transparent display technology provides a new solution for multilingual services in smart transportation. It can be deployed at border entry points, airports, and other locations requiring real-time translation or unattended customer service.
Beyond transportation, transparent display technology opens new possibilities in industries such as tourism, retail, and public services. The sleek, intuitive interface makes it ideal for enhancing customer service and communication across a wide range of sectors.
In the future, CEOLED DISPLAY will continue to improve the user experience of the multilingual smart customer service terminal and push the industry towards smarter service solutions.CEOLED DISPLAY will also explore new ways to support digital and intelligent development across various industries through its transparent display screen technologies.
